Return and Refund Policy

At Bags Attire, customer satisfaction is our priority. We want you to shop with confidence and enjoy every purchase. If your order doesn't meet your expectations, our Return & Refund Policy explains how we can help.

1. Return Window

We accept eligible returns within 15 days of delivery.

To qualify for a return, items must:

Be unused and in their original condition.
Include original packaging, dust bags, tags, and accessories provided with the product, where applicable.
Include proof of purchase or a valid order number.

Items that show signs of use, damage caused after delivery, or alterations may not qualify for a change-of-mind return, subject to applicable law.

2. How to Request a Return

To initiate a return:

Contact us at bagsattirecontact@gmail.com with your order number and reason for the return.
Wait for our team to confirm eligibility and provide return instructions.
Pack the item securely with its original packaging and included accessories.
Ship the item to the authorized return address provided by our team.

Please do not send returns without contacting us first.

3. Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated in our promotions or required by law.

If you receive a damaged, defective, or incorrect item, contact us before returning it. We will review the issue and provide an appropriate resolution, including return-shipping assistance where applicable.

4. Damaged, Defective, or Incorrect Items

If your bag arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery where reasonably possible.

Please include your order number, a description of the issue, and clear photographs of the product and packaging.

Our team will review your request and determine an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.

5. Refund Eligibility and Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will generally be submitted to your original payment method within 5–10 business days after approval. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Any shorter deadline required by applicable law will take precedence.

6. Original Shipping Charges

Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise stated or required by law.

For damaged, defective, incorrect, or unfulfilled orders, shipping charges will be handled in accordance with applicable law and the circumstances of the order.

7. Non-Returnable Items

Unless required by applicable law, the following items may be excluded from change-of-mind returns:

Items clearly marked Final Sale before purchase.
Personalized or custom-made products that cannot reasonably be resold.
Used, altered, or damaged items.
Items returned without required accessories or essential components.

These exclusions do not affect any applicable legal rights concerning defective, misrepresented, or incorrectly supplied products.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at bagsattirecontact@gmail.com.

We will try to cancel your order before processing or shipment begins, but cancellation cannot be guaranteed once fulfilment is underway.

If we cannot fulfil your order or you are entitled to cancel because of a shipping delay, we will provide the appropriate cancellation and refund options as required by law.